Plain-English terms for using TenderHawk.

Using TenderHawk

You must provide accurate account and business-profile information so TenderHawk can match notices sensibly. You are responsible for deciding whether an opportunity is suitable for your business and whether to bid.

Accounts

You are responsible for keeping access to your email account secure. If you believe someone has accessed your TenderHawk account without permission, contact us as soon as possible.

Plans, Billing And Launch Discounts

Free Scout is £0. Standard is £19/month, with the first month currently discounted to £9.99. Pro is £49/month, with the first month currently discounted to £24.99. Paid subscriptions bill immediately through Stripe-hosted Checkout. Paid plans do not include a free trial.

Stripe handles payment processing. TenderHawk does not collect or store your card details.

Cancellation

You can cancel a paid subscription before the next billing date to avoid future charges. Cancellation stops future billing, but it does not automatically refund the current billing period.

Refunds

Because TenderHawk provides access to digital contract intelligence and alerts, payments are generally non-refundable once a paid month has started. If you believe you have been charged in error, or something has gone wrong with billing, contact us and we will review it fairly.

What TenderHawk Does Not Guarantee

TenderHawk does not guarantee that you will win contracts, be awarded work, find suitable opportunities, or that any public notice will remain available, accurate, complete or unchanged.

AI And Public Data Limitations

TenderHawk uses AI-assisted scoring and summaries. These are intended to save time, not replace your own checks. Public procurement notices may be corrected, withdrawn, incomplete, duplicated or updated after TenderHawk has reviewed them.

Customer Responsibilities

You remain responsible for reading the original source notice, checking eligibility, deadlines, procurement route, tender documents, buyer requirements, and deciding whether and how to submit a bid.

No Professional Advice

TenderHawk does not provide legal, procurement, financial, tax or professional advice. If you need advice about a tender, contract or business decision, you should speak to a suitably qualified adviser.

Acceptable Use

You must not misuse TenderHawk, interfere with the service, try to reverse engineer protected parts of it, scrape it at scale, share paid access outside your business, use it unlawfully, or use TenderHawk outputs to mislead other people.

Service Changes

TenderHawk may change features, supported sources, scoring, plans, pricing or availability, especially during early validation and launch. We will try to give reasonable notice for material changes that affect paid subscriptions.

Liability In Plain English

We will take reasonable care to run TenderHawk properly, but we are not responsible for lost profits, lost business, missed deadlines, failed bids, or decisions you make based on TenderHawk alerts or summaries. Nothing in these terms limits liability where the law does not allow it, including liability for fraud or for death or personal injury caused by negligence.